US Unified Communications as a Service (UCaaS) Market Emerging Trend, Top Companies, Industry Demand and Regional Analysis by 2028

The US USaaS market is anticipated to grow at a significant CAGR during the forecast period (2022-2028). The increasing demand for UCaaS from both large companies and SMEs, as well as expanding trends toward mobility and Bring-Your-Own-Device (BYOD), are some of the primary reasons driving the market’s growth. UCaaS allows businesses to manage unified collaboration among employees from any location, at any time, over the cloud. For instance, in July 2021, Onepath, a managed IT service provider for small and medium organizations (SMBs), launched a unified communications service for firms with a pressing need to serve increasingly decentralized personnel.

Furthermore, improvements in artificial intelligence, machine learning, and other developing technologies are projected to provide UCaaS companies with a plethora of opportunities. The adoption of UcaaS solutions is being aided by new trends, such as distance learning and remote working. For instance, according to the Microsoft Corp.’s Remote Work Trend report published in April 2020, around 183,000 people in 175 countries are using the Microsoft Teams communication platform for distance learning. As a result, the market is predicted to develop due to distance learning, remote working, and BYOD.

Furthermore, the COVID-19 created a positive impact on the market. Since the beginning of the COVID-19 pandemic, organizations in the US have turned to remote working platforms to protect employees’ safety and slow the spread of COVID-19. Since employees began working from home, there has been a surge in demand for advanced technology-enabled online communication and collaboration platforms. The service provider in the market is focused on providing exceptional digital learning experiences through UCaaS platforms, such as Zoom and others. For instance, in June 2020, Zoom Video Communications, Inc. provided access to its unified communication service platform to over 100,000 K-12 schools.

Companies in the US region are focusing on innovative launches and to improve their UCaaS product and service portfolios by largely focusing on executing strategic agreements and partnerships. For instance, in March 2021, RingCentral, Inc. teamed up with Ecotel Communication AG to provide a unified cloud communication solution. Clients can use the platform to get unified functionality, team messaging, video meetings, and a cloud phone system.

Market Coverage

• The market number available for – 2021-2028
• Base year- 2021
• Forecast period- 2022-2028
• Segment Covered-
  • By Component
  • By Organization Size
  • By End-User
• Competitive Landscape- RingCentral, Inc., 8×8, Inc., Mitel Networks Corp., Cisco Systems, Inc., Vonage Holdings Corp., among others.

Key questions addressed by the report

• What is the market growth rate?
• Which segment and region dominate the market in the base year?
• Which segment and region will project the fastest growth in the market?
• How has COVID-19 impacted the market?
  • Deviation from the pre-COVID-19 forecast
  • Most affected region and segment
• Who is the leader in the market?
• How players are addressing challenges to sustain growth?
• Where is the investment opportunity?

United States Unified Communications as a Service Market Report by Segment

By Component

• Telephony
• Unified Messaging
• Conferencing
• Collaboration Platforms and Applications

By Organization Size

• Large Enterprise
• Small and Medium Enterprise

By End-User

• BFSI
• Telecom and IT
• Consumer Goods and Retail
• Healthcare
• Public Sector and Utilities
• Logistics and Transportation
• Travel and Hospitality
• Others (including Education, Media and Entertainment, and Manufacturing)