Call Center AI Market Global Trends, Market Share, Industry Size, Growth, Opportunities and Market Forecast – 2021 to 2027

The global call center artificial intelligence (AI) market reached a value of $914.5 million and is expected to generate $2,990.1 million in 2027, witnessing a 22% CAGR during the forecast period (2021-2027).

The call center AI market consists of AI-powered platforms, solutions, and services that leverage voice-based assistants and facilitate stronger interactions and larger-scale engagement across users and platforms. Not long ago, Google announced a beta release for its new enterprise product, Contact Center AI. The declaration hit a whirlwind of media movement, with numerous columnists citing measures of expanding AI adoption. Google isn’t the only one. Numerous organizations have deviated from AI-injected items identified as client management activities.

Market Segments

Based on Component

• Compute Platforms
• Solutions
• Services

Based on Deployment type

• Cloud
• On-premises

Based on Vertical

• BFSI
• Media & Entertainment
• Retail & eCommerce
• Travel & Hospitality
• Telecom
• Healthcare

Key Players

Major vendors in the call center AI market include IBM (US), Google (US), Microsoft (US), Oracle (US), SAP (Germany), AWS (US), Nuance Communications (US), Avaya (US), Haptik (India), Artificial Solutions (Spain), Zendesk (US), Conversica (US), Rulai (US), Inbenta Technologies (US), Kore.ai (US), EdgeVerve Systems (India), Pypestream (US), Avaamo (US), Talkdesk (US), NICE inContact (US), and Creative Virtual (UK).

Scope of the Report

The research study analyzes the global Call Center AI industry from 360-degree analysis of the market thoroughly delivering insights into the market for better business decisions, considering multiple aspects some of which are listed below as:

Recent Developments

o Market Overview and growth analysis
o Import and Export Overview
o Volume Analysis
o Current Market Trends and Future Outlook
o Market Opportunistic and Attractive Investment Segment

Geographic Coverage

o North America Market Size and/or Volume
o Latin America Market Size and/or Volume
o Europe Market Size and/or Volume
o Asia-Pacific Market Size and/or Volume
o Rest of the world Market Size and/or Volume

Key Questions Answered by Call Center AI Market Report

1. What was the Call Center AI Market size in 2019 and 2020; what are the estimated growth trends and market forecast (2021-2027).

2. What will be the CAGR of the Call Center AI Market during the forecast period (2021-2027)?
3. Which segments (product type/applications/end-user) were most attractive for investments in 2021? How these segments are expected to grow during the forecast period (2021-2027).
4. Which manufacturer/vendor/players in the Call Center AI Market was the market leader in 2020?
5. Overview on the existing product portfolio, products in the pipeline, and strategic initiatives taken by key vendors in the market.