Global Clientless Remote Support Software Market Size, Share, and Trends Analysis Report, By Deployment (On-Premise, and Cloud-Based), By Device Type (Smartphone, PC or Laptop, and Tablet), By Industry (IT & Telecom, Manufacturing, BFSI, Automobile, Healthcare, Government, and Others), Forecast (2022-2028)

The global clientless remote support software market is anticipated to grow at a considerable CAGR of 16.4% during the forecast period (2022-2028). Clientless remote support software is used for customer support to resolve their problems or any raised ticket by enabling the service provider or customer handling executives to remotely access the customer’s device. The major factor attributing to the growth of the global clientless remote support software includes the use of remote support software in the growing IT & Telecom industry. According to the report published by the India Brand Equity Foundation  (IBEF) in March 2022, with the described base of 1.16 billion, India is the second-largest telecommunication industry and is expected to consistently grow during the forecast period. The gross revenue of the Indian telecom industry was around $37.36 billion in 2021 and $8.74 billion in the first quarter of 2022. Thus, increasing the demand for clientless remote support software.

The application of remote support software is also increasing in the automotive industry as the sales of automobiles are growing consistently across the globe. According to an article published by Forbes in January 2021, the sales of cars and SUVs were around 76.5 million across the globe in 2020. The vehicle sales in 2021 were around 83.7 million representing around 9% growth with the European region as the major seller with a 10% growth in vehicle sales. The technology in automobiles has enhanced rapidly. The vehicles are now coming with several software to provide benefits in powertrain, infotainment, autopilot, and many other systems requiring remote support for any problems.  Thus, increasing the demand for clientless remote support software to resolve customers’ problems.

The market players are also contributing significantly to the growth of the market by the adoption of various strategies including mergers and acquisitions, geographical expansion, partnerships, collaborations, and new product launches, to stay competitive in the market. For instance, in March 2022, Vuzix Corp. partnered with Icona Srl’s Acty platform of remote video assistant software. This partnership is initiated to provide  Acty AR remote support software solutions to the end-user industries.

Market Coverage

• The market number available for – 2021-2028
• Base year- 2021
• Forecast period- 2022-2028
• Segment Covered-
  • By Deployment
  • By Device Type
  • By Industry
• Regions Covered-
  • North America
  • Europe
  • Asia-Pacific
  • Rest of the World
• Competitive Landscape– Cisco Systems Inc., BeyondTrust Corp., Citrix Systems Inc., ConnectWise LLC, and GoTo Group of Co., among others.

Key questions addressed by the report

• What is the market growth rate?
• Which segment and region dominate the market in the base year?
• Which segment and region will project the fastest growth in the market?
• How has COVID-19 impacted the market?
  • Deviation from the pre-COVID-19 forecast
  • Most affected region and segment
• Who is the leader in the market?
• How players are addressing challenges to sustain growth?
• Where is the investment opportunity?

Global Clientless Remote Support Software  Market Report by Segment

By Deployment

• On-Premise
• Cloud-Based

By Device Type

• Smartphone
• PC or Laptop
• Tablet

By Industry

• IT & Telecom
• Manufacturing
• BFSI
• Healthcare
• Automobile
• Government
• Others

Global Clientless Remote Support Software  Market Report by Region

North America

• The United States
• Canada

Europe

• UK
• Germany
• Italy
• Spain
• France
• Rest of Europe

Asia-Pacific

• China
• India
• Japan
• Rest of Asia-Pacific

Rest of the World

• Latin America
• Middle East & Africa