Healthcare Customer Relationship Management (CRM) Market Global Trends, Market Share, Industry Size, Growth, Opportunities and Market Forecast – 2022 to 2028

The Global Healthcare Customer Relationship Management (CRM) Market is anticipated to reach a value of USD 9.6 billion by 2028, growing at a CAGR of 10% during the forecast period from 2022-2028. 

Healthcare customer relationship management provides a range of services and tools to improve and optimize communication between healthcare providers and patients. These tools include text messages, messaging services, online forms, comment forms, and email. These tools and services are becoming more and more popular everywhere. A variety of healthcare organizations utilize these channels. These tools help you achieve profitability by minimizing your workforce, minimize the risk of errors, and optimize your entire communication channel. Sales automation, marketing automation, and service automation are features of healthcare customer relationship management systems. Healthcare CRM software is used by hospitals, public clinics, private clinics and laboratories.

Market Segments

On the basis of component

• Software
• Services

On the basis of deployment model

• On-premise Model
• Web/Cloud-based Model

On the basis of functionality

• Customer Service and Support
• Marketing
• Sales
• Digital Marketing
• Other Functionalities

Key Players

• Salesforce.Com Inc
•  Microsoft Corporation
• Oracle Corporation
• Pegasystems Inc
• Sage Group Plc
• SAP SE
• SugarCRM
• Zoho Corporation Pvt Ltd
• Cerner Corporation

Scope of the Report

The research study analyzes the global Healthcare Customer Relationship Management (CRM) industry from 360-degree analysis of the market thoroughly delivering insights into the market for better business decisions, considering multiple aspects some of which are listed below as:

Recent Developments

o Market Overview and growth analysis
o Import and Export Overview
o Volume Analysis
o Current Market Trends and Future Outlook
o Market Opportunistic and Attractive Investment Segment

Geographic Coverage

o North America Market Size and/or Volume
o Latin America Market Size and/or Volume
o Europe Market Size and/or Volume
o Asia-Pacific Market Size and/or Volume
o Rest of the world Market Size and/or Volume

Key Questions Answered by Healthcare Customer Relationship Management (CRM) Market Report

1. What was the Healthcare Customer Relationship Management (CRM) Market size in 2019 and 2020; what are the estimated growth trends and market forecast (2022-2028).

2. What will be the CAGR of Healthcare Customer Relationship Management (CRM) Market during the forecast period (2022-2028)?
3. Which segments (product type/applications/end-user) were most attractive for investments in 2022? How these segments are expected to grow during the forecast period (2022-2028).
4. Which manufacturer/vendor/players in the Healthcare Customer Relationship Management (CRM) Market was the market leader in 2020?
5. Overview on the existing product portfolio, products in the pipeline, and strategic initiatives taken by key vendors in the market.