Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Will Generate Record Revenue by 2028

The Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market size is expected to grow at an annual average of CAGR 7% during 2022-2028. There are various assumptions taken into account for the market size and forecasting event. Several global assumptions include political, economic, social, technological and economic factors. For example, the exchange rate, one of the economic factors, is expected to have a moderate impact on this market. Therefore, dollar fluctuations are not expected to have a significant impact on forecasts for the emerging Asia Pacific (APAC) region.

The following segmentation are covered in this report:

On the basis of product type:

• Enterprise Feedback Management (EFM)
• Web analytics
• Text analytics
• Speech analytics
• Others

On the basis of channel:

• Company website
• Branch/store
• Web
• Call center
• Mobile
• Social media

On the basis of end user:

• Small and Medium Businesses (SMBs)
• Enterprises
• On the basis of support system:
• Operations Support System (OSS)
• Business Support System (BSS)

Company Profile

• Adobe Systems
• Nokia Siemens Network
• Egain Corporation
• Alcatel-Lucent
• Amdocs
• Ericsson
• HP
• IBM
• Cisco
• Oracle
• Qualtrics

Scope of the report

The research study analyses the Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Marketindustry from 360-degree analysis of the market thoroughly delivering insights into the market for better business decisions, considering multiple aspects some of which are listed below as:

Recent developments

• Market overview and growth analysis
• Import and export overview
• Volume analysis
• Current market trends and future outlook
• Market opportunistic and attractive investment segment

Geographic coverage

• North America market size and/or volume
• Latin America market size and/or volume
• Europe market size and/or volume
• Asia-pacific market size and/or volume
• Rest of the world market size and/or volume

Key Questions Answered by Service Quality Management (SQM) and Telco Customer Experience Management (CEM) MarketReport

• What was the Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Marketsize in 2022 and 2028; what are the estimated growth trends and market forecast (2022-2028)
• What will be the Service Quality Management (SQM) and Telco Customer Experience Management (CEM) MarketCAGR of Market during the forecast period (2022-2028)?
• Which segments (product type/applications/end-user) were most attractive for investments in 2022? How these segments are expected to grow during the forecast period (2022-2028).
• Which manufacturer/vendor/players in the Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Marketwas the market leader in 2022?
• Overview on the existing product portfolio, products in the pipeline, and strategic initiatives taken by key vendors in the market.